Frequently Asked Questions

Everything you need to know about shopping with Adult Source.

How do you ensure my privacy regarding packaging?

We prioritize your discretion. All orders are shipped in plain, unmarked cardboard boxes or mailers with no mention of the store name or contents on the outside label.

What will appear on my credit card statement?

To maintain your privacy, all transactions will appear under a neutral billing name, such as 'AS - Online Sales' or 'Logistics Services,' rather than 'Adult Source'.

What is your return policy for personal items?

Due to the intimate nature of our products and health regulations, we cannot accept returns on opened or used items. Defective products may be exchanged within 30 days of purchase.

How long does shipping usually take?

Orders are typically processed within 24 hours. Standard shipping takes 3-7 business days, while expedited options are available at checkout for faster delivery.

Are the products body-safe and high quality?

Yes, we curate our inventory from reputable manufacturers. We clearly label materials like medical-grade silicone, glass, and phthalate-free plastics in our product descriptions.

Do you offer international shipping?

Currently, we ship to the United States and Canada. All international packages include the necessary customs documentation, though customers are responsible for local import duties.